"CRM+ and the processes functionality has blown me away - it’s an incredible tool. 123insight has become so much a part of the fabric of the business and is obviously so capable that we would just assume that it'd support us in whatever we do."
In 2004 Image On Food Ltd needed to move away from their collection of Excel spreadsheets and, after dismissing bakery-specific software as too inflexible, selected 123insight. They implemented the system at the same time as the BRC quality standard, and after going live they improved lead time accuracy from two weeks to three days, eradicated stock level errors and reduced low shelf life stock by 5%. This '10 Years On' case study catches up with the company after moving premises, a double-dip recession and significant turnover increase to see how 123insight has helped their business.