"I would say that 123insight has easily paid for itself inside a year, but my gut feeling is maybe half of that... ...I reckon that we could grow by a third before we would need to take on another person in Operations or Admin because of how much we can process through 123insight."
Syrris Limited, based in Royston, Herts, manufacture automated products for research and development chemists. Founded in 2001, the company had previously relied on a low-cost stock/orders application that ran alongside a collection of spreadsheets, but were finding that this was causing problems as the business expanded. Rob Ranford, Head of Operations said; "There was too much of a requirement for people to juggle information in their heads. We were losing information or not performing actions that needed to happen, and subsequently we spent too much time firefighting. It was at this point that we knew the systems we had were no longer viable for the turnover we were operating at, let alone the expansion plans that we had for the company." CEO Mike Hawes added; "As the turnover grew the number of problems increased at a faster rate as more things fell through the cracks."