"A fully featured, fully integrated and complementary system addition to 123insight for manufacturers who also need visibility and control over internal repair workshops and/or field based service engineers for all product repair, maintenance and general service activities"
123insight 'Service and Repair' is a Cloud Application offering tight integration with 123insight using only a web browser. This means a simple, hassle-free delivery of the system to your desktop because there is no setup required on your part. You just use it!
The benefits and returns are derived from speed of processing, greater efficiency and massive time-savings over all of your administrative and service-related operations.... You get total visibility over everything , putting you firmly in control!
- Warranties and Contracts are handled, so you can quickly establish if the service/repair should be chargeable or not.
- In processing your service orders, you can record any test results and comments.
- You can issue replacement components and immediately update 123insight stock files.
- Service orders raised within the system automatically create the mirror-image sales orders in 123insight, which in turn are used for despatch and subsequently, invoice creation purposes.
- You have total visibility and the complete 'life story' for every product that you need to maintain - service history, warranty information, contractual details, change of ownership etc.
- 'Service' quotations can be raised and fully tracked within Service and Repair at any point during service operations. This is particularly useful when you discover that extra, unexpected work or replacement parts are needed
- Powerful and flexible searching capabilities complete the picture, giving you that competitive edge.
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Monthly Subscription and Implementation
Private Hosting: The first licence is £300 per month, with subsequent licences at £60 per month each.
Public Hosting: The first license is £338 per month, with subsequent licences at £68 per month each.
Service and Repair Implementation Day : £895 plus expenses