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01489 860851

123 Insight MRP software

MRP/ERP/CRM manufacturing enterprise management software.

01489 860851

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Vacancies

123 Insight Limited currently has the following vacancies. Click each heading to expand and view the job description.

Customer Care Role

Job Description

Our customers are all manufacturers and therefore the role is to promote 123insight to the manufacturing sector.

Some general knowledge of manufacturing operations would be an advantage but of more importance is the willingness to learn.

The job holder must, given appropriate time, become familiar with the world and language of manufacturers.

The job in summary:-

  • Be the first commercial point of contact for a number of 123 Insight customers.
  • Visit each customer at required intervals and go through the "customer care visit" process with them.
  • Follow up on actions and commercial opportunities that come out of visits.
  • Aim to make every customer willing to be a case study customer, even if we do not take up on this.
  • Seek referral business opportunities from customers.
  • Perform all aspects of Evaluation Workshops (Demonstration of system and stand up presentation)
  • Contribute to the success of 123 Insight by offering suggestions, ideas and input to software development and the business as a whole.
  • Provide 123insight consultancy to customers from time to time
  • Overnight stays will be required
  • Perform additional duties as required by 123 Insight

Full training and support will be provided but the successful candidate will need to demonstrate the desire to achieve within a successful, dynamic and growing business.

Person Specification

  • Commercial skills and awareness
  • Good IT Knowledge - Outlook, word, excel
  • Willingness / quickness to learn
  • Enjoys working within a team-spirited environment but also be able to work unsupervised.
  • Experienced and confident in delivering presentations using power point
  • The capability to build relationships with people very quickly face to face, via email and over the telephone
  • Experience within the manufacturing sector would be of benefit
  • Strong written and verbal communication skills
  • Be passionate about delivering excellent customer service
  • Able to manage time and diary planning effectively
  • Able to operate in a fast-moving commercial environment
  • Positive attitude
  • Attention to detail combined with a common-sense approach
  • Outgoing and engaging personality
  • Possess own transport due to location of business

Benefits and additional information

  • 8.30am - 5.00pm
  • 24 days annual leave
  • Free parking
  • Uniform provided
  • Competitive salary depending on experience
  • Discretionary bonus scheme
  • Car Allowance (upon completion of probationary period)

Software Trainer

Job Description

  • Deliver training on 123insight software
  • Update and maintain training notes
  • Prepare laptops for training - loading software and setting up databases
  • Confirm with attendees prior to training their knowledge / experience of 123insight
  • Assist the Training and Implementation Manager preparing for implementation visits
  • Administration duties, pertaining to training and implementation activities.
  • Perform additional duties as required by 123 Insight.

Full software product training will of course, be provided

Person Specification

  • Good IT Knowledge - specifically MS Office applications, some SQL knowledge beneficial
  • Excellent written and verbal communication skills
  • Experienced and confident in delivering presentations using power point
  • Enjoys working within a team-spirited environment
  • Be passionate about delivering excellent customer service
  • Confident telephone manner
  • Ability to multi-task
  • Willingness to learn
  • Positive attitude
  • Attention to detail with a common sense approach
  • Outgoing personality
  • Possess own transport due to location of business

Benefits and additional information

  • 8.30am - 5.00pm
  • 24 days annual leave
  • Free parking
  • Uniform provided
  • Competitive salary depending on experience
  • Discretionary bonus scheme
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123 Insight Limited, 10 Mill Court, The Sawmills, Durley, Southampton, Hampshire SO32 2EJ
Tel:01489 860851